Returns & Refunds policy

At CrochetTeeCo, every item is made to order through our print-on-demand partner, Printful. Because each product is custom-printed specifically for you, we're unable to accept returns for reasons such as buyer's remorse, incorrect size selection, or simple changes of mind — please review sizing and design details carefully before completing your order.

1. Damaged, Defective, or Mislabeled Items

We want you to love what you receive. If your order arrives damaged, defective, or misprinted, please contact us within 14 days of delivery at support@crochetteeco.com with:

• Your order number

• A clear photo of the damaged, defective, or incorrect item

• A description of the issue

We will happily arrange a free replacement or a full refund for confirmed damaged, defective, or misprinted items.

2. Lost or Undelivered Packages

If your tracking shows your order as delivered but you did not receive it, please contact your local carrier and check with neighbors/household members first. If the issue can't be resolved, contact us at support@crochetteeco.com and we'll do our best to assist, including filing a claim with our shipping partner where applicable.

If your order appears lost in transit (no delivery confirmation after a reasonable extended period), please reach out and we'll work with you to resolve it, which may include a reshipment or refund at our discretion.

3. Order Cancellations

Because production begins shortly after an order is placed, we can only accommodate cancellation requests within a short window. Please contact support@crochetteeco.com as soon as possible if you need to cancel — we cannot guarantee cancellation once an order has entered production.

4. Wrong Address Provided

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrectly provided address. If you notice an error immediately after ordering, contact us right away and we'll try to update it before production begins, though this cannot be guaranteed.

5. How to Request a Refund or Replacement

Email support@crochetteeco.com with your order number and issue details. We aim to respond within 1-2 business days and resolve valid claims as quickly as possible.

6. Refund Processing

Approved refunds will be issued to your original payment method and may take 5-10 business days to appear, depending on your bank or payment provider.

7. Contact Us

For any questions about this Refund Policy, reach out to: support@crochetteeco.com